Whilst we do our best to keep any price rises to a minimum, we reserve the right to increase our prices at any time. Should we do so, we will contact you on receipt of your order with details of the increase, giving you the opportunity to cancel your order should you wish to do so.
Should your payment not clear then we may, in addition to any other rights we may have:
- suspend delivery of the product ordered or any part of them until payment has been cleared
- legally recover those products already delivered to you from you or from your premises at any reasonable time and retain ownership until payment is accepted.
- pass on to you any charges we incur in obtaining clearance of your payment.
Should we not pursue any of these rights immediately we will still retain the right to do so later if we so wish. You will not own the products until your payment for them has cleared.
VAT is calculated at the prevailing rate at date of invoice. Should the prevailing rate of VAT change from that used in our publications, calculations will be based on new rates and charged to you accordingly.
Delivery to UK addresses normally takes 3 working days from the date of despatch of your order by us. It is made through independent carriers. The independent carrier may require a signature from you on receipt of your order.
If you do not receive your order within 28 days of making your order, please contact us.
Should your order arrive damaged, please contact us as soon as practicable. Please retain the original packaging.
Additional postage charges may be payable for deliveries to non-UK addresses. Please contact us for further information.
You will invalidate the guarantee if:
All our products are covered by our guarantee.
- you use the products contrary to instructions supplied with them
- you cause any damage to the product through misuse of negligent use of them.
This guarantee is not available:
- if any product becomes damaged outside normal usage.
If you wish to rely on this guarantee we will at our choice replace or repair the product(s) or, if appropriate, any parts of them. If we are unable to carry out any of the above through no fault of our own, we will refund the money paid for the products.
In all circumstances, except for faulty goods, this guarantee shall not exceed the price you paid for the product in question.
5. Our Products
Full descriptions of our products are given in our current catalogue.
The products are suitable for the intended uses described.
As a part of their continuing programme of product development, the manufacturers behind the products featured on our website reserve the right to improve and update designs.
You may cancel your order but to do so you must write to us. We will respond confirming your cancellation and the date your letter was received. The date confirmed is the date the cancellation came into effect.
7. Unforeseeable Problems
We will not be in breach of our obligation to you on the happening of any event beyond our reasonable control (e.g. industrial dispute or act of God) if this hinders or prevents our obligations to you.
8. Our Agreement
An agreement is made between us once we receive and accept your order.
These terms and conditions, along with the product descriptions featured on this website, will govern our agreement. Our agreement and any related matters are governed by English law, and could as agreed be resolved by Alternative Dispute Resolution (ADR) or the Courts
Your Statutory rights are not affected.